Delivery and returns
Delivery options
Small appliances ship as standard parcels. Stoves, boilers, heat pumps and home batteries ship on a pallet with tail lift and a scheduled appointment.
| Destination | Colis | Palette avec hayon | Délai |
|---|---|---|---|
| Belgium | 6,90 € | 129,00 € | 2 à 4 jours ouvrables |
| Germany | 12,69 € | 185,88 € | 3 à 6 jours ouvrables |
| Netherlands | 9,90 € | 149,00 € | 3 à 5 jours ouvrables |
| Luxembourg | 9,57 € | 153,74 € | 3 à 5 jours ouvrables |
Parcel delivery free from 249 €, in Belgium.
Right of withdrawal
You have 14 days from delivery to tell us you are withdrawing, then a further 14 days to return the product. We refund within 14 days of your notice, outbound delivery included.
Return cost
Return shipping is at your expense. For goods that cannot be returned by post, the law requires us to give you an estimate before purchase: it appears on every product page.